社区商业设施满意度测评指标体系实证研究——以北京市为例

An Empirical Study on Satisfaction Evaluating Scale System for Community Business Facilities——Taking Beijing as Example

中文关键词:  社区商业设施  满意度  量表开发  测评体系

英文关键词:community business facilities  satisfaction  scale development  evaluating system

中文摘要:

      本文基于居民视角,开发了一组用于测评社区商业设施满意度的量表体系并对其进行了实证检验。本体系共包含19个具体指标,构成“安全性”、“便利性”、“健康性”、“选择性”、“舒适性”和“经济性”六个维度。实证检验结果显示其具有较高的测评信度和效度。为今后围绕社区商业进一步开展相关的理论和实证研究奠定了坚实的基础。同时,本文所提供的指标体系可以作为一种有效的诊断工具,也对我国政府日后对社区商业的管理有一定的借鉴意义。

英文摘要:

      This study develops a scale system of satisfaction evaluating community business facilities in residents' perspective,which is made empirically.The system contains 19 indicators in 6 facets and residents expect business facilities to perform well in safety,convenience,health,choice,comfortableness and economy,which can be helpful to the management of community business to some extent in the future.