基于旅游市场环境的消费者权益受损分析——兼论国内旅游市场规范运作

An Analysis of Damaged Rights and Interests of Consumers Based on the Circumstance of Tour Market——A Concurrent Discussion on Standardized Operation in China's Domestic Tour Market

中文关键词:  旅游市场环境  消费者  市场失范  国内旅游

英文关键词:circumstance of tour market  consumer  market deviates from the norm  domestic travelling

中文摘要:

      国内旅游市场失范问题突出,旅游消费者权益受损,投诉率居高不下。这里以旅游市场环境为切入点,分析旅游消费者合法权益受损的状况与受损原因,根源在于我国尚未形成保护消费者权益的法律环境。为此需要完善保护旅游消费者各种权益的法律,强化行政沟通与行政协调。

英文摘要:

      The problem that the domestic travelling market deviates from the norm has become increasingly serious, with the rates of complaints and cases of damaged rights and interests of consumers always high. This article analyzes the situation of legal rights and interests of consumers damaged in the domestic tour market and the reasons of the damage. The root source lies in the lack of juristic environment to protect consumers' rignts and interests. Therefore, laws should be meliorated to protect various rights and interests of consumers and enhance the administrative communication and administrative coordination.